At ZB CLOTH, we are committed to providing high-quality yoga tops, shorts, and activewear designed for comfort, performance, and confidence. We understand that sometimes a purchase may not meet your expectations, and we want to make the return process as simple and transparent as possible.
Please carefully review the following Return & Refund Policy before making a purchase.
1. Return Eligibility
We accept returns for eligible items within 30 days of the delivery date.
To qualify for a return, the item must meet all of the following conditions:
- Unworn, unused, and unwashed
- In its original condition
- Free from stains, odors, pet hair, or damage
- Original tags and packaging attached
- Not altered in any way
For hygiene and safety reasons, we reserve the right to refuse returns that do not meet these requirements.
2. Non-Returnable Items
The following items are generally not eligible for return or refund:
- Final sale or clearance items
- Gift cards
- Promotional giveaway products
- Personalized or customized products
- Items returned without original tags
- Products showing signs of wear, washing, or damage caused by the customer
If you are unsure whether your item qualifies for a return, please contact our support team before sending it back.
3. How to Request a Return
To initiate a return, please contact us at:
Email: business@zhenbeiclothes.com
Please include the following information:
- Full name
- Order number
- Product name(s)
- Reason for return
- Photos of the item (if applicable)
Our customer support team will review your request and provide return instructions within 1–3 business days.
Please do not send products back without receiving return authorization, as unauthorized returns may not be accepted.
4. Damaged, Defective, or Incorrect Items
We sincerely apologize if you receive a damaged, defective, or incorrect item.
If this occurs, please contact us within 7 days of delivery and provide:
- Order number
- Description of the issue
- Clear photos showing the problem
Once verified, ZB CLOTH will offer an appropriate resolution, which may include:
- Replacement item
- Full refund
- Partial refund
- Store credit
There will be no additional charge to the customer for errors caused by us.
5. Refund Process
After we receive and inspect your returned item, we will notify you regarding the approval status of your refund.
If approved, your refund will be processed to the original payment method used during checkout.
Refund processing times typically vary depending on your payment provider:
| Payment Method | Estimated Processing Time |
|---|---|
| Credit/Debit Card | 5–10 Business Days |
| PayPal | 3–7 Business Days |
| Other Payment Methods | Varies by Provider |
Please note that your bank or payment provider may require additional time before the refund appears in your account.
6. Return Shipping Costs
Customers are generally responsible for return shipping costs unless:
- The wrong item was shipped
- The product arrived damaged
- The product is defective due to manufacturing issues
We recommend using a trackable shipping service when returning items, as ZB CLOTH cannot guarantee receipt of returned packages without tracking information.
We are not responsible for lost return shipments sent by customers.
7. Order Cancellation
Orders may be canceled before they have been processed or shipped.
To request an order cancellation, please contact us immediately at:
If the order has already been shipped, it can no longer be canceled and must instead follow our return procedure after delivery.
8. Exchanges
At this time, ZB CLOTH does not offer direct product exchanges.
If you would like a different size, color, or style, we recommend:
- Returning the eligible item.
- Requesting a refund.
- Placing a new order for the desired product.
This helps ensure faster processing and inventory availability.
9. Late or Missing Refunds
If you have not received your refund after the estimated processing period:
- Check your bank account again.
- Contact your credit card provider.
- Contact your bank, as processing times can vary.
- If you have completed the above steps and still have not received your refund, please contact us.
Our support team will be happy to assist you.
10. Refused Deliveries and Unclaimed Packages
If a package is refused by the recipient or returned due to:
- Incorrect address information
- Failure to collect the package
- Refusal to pay customs duties or taxes
Any shipping costs, customs charges, or return fees incurred may be deducted from the refund amount.
11. Fraud Prevention
To protect our customers and business from fraudulent activity, ZB CLOTH reserves the right to:
- Request additional information regarding return claims
- Refuse suspicious return requests
- Limit excessive return activity
- Deny refunds where policy conditions have not been met
These measures help ensure a fair shopping experience for all customers.
12. Contact Us
If you have any questions regarding returns, refunds, damaged products, or order issues, please contact us: